Following a cyberattack on the Baden-Württemberg Higher Education Service Centre (HSZ-BW), which provides IT services to non-university higher education institutions in Baden-Württemberg, some of these institutions’ systems remain unavailable.

The extent and nature of the data that has been extracted are currently the subject of investigations. The latest findings suggest that only a small amount of data has been obtained and that the likelihood of a personal data breach is very low.

Please contact the StudentServiceCentre by email (info.studium@reutlingen-university.de). You can notify them of any changes using a PDF form, which you will receive from the StudentServiceCentre.

The campus management system HISinONE is currently unavailable as one of the affected services. The faculties are providing support through individual solutions, such as provisional timetables in spreadsheet format, which are being uploaded to the RELAX platform. Please direct any enquiries to the faculty secretariats or programme directors.

It is not currently possible to issue such certificates via the Campus-PoRTal.

Certificate of enrolment: The Student Services Centre (contact details and opening hours) can issue a certificate of enrolment upon presentation of a validated student ID card.

For health insurance providers: Please address enquiries to the StudentServiceCentre (contact details and opening hours). These will be assessed on a case-by-case basis.

For applications for continued BAföG funding: You may submit your certificate of enrolment to the BAföG Office as soon as it is available. It is not required for the issuance of the funding decision.

For first-year BAföG students: The BAföG Office will assess whether an advance payment can be made, provided the statutory requirements are met.

For applications for start-of-studies assistance: Applications will also be processed by the BAföG Office if a letter of admission and – where already available – a student ID card have been submitted. This is subject to the condition that the other supporting documents required under Section 56 of the BAföG have also been submitted. If you have any questions regarding missing supporting documents for BAföG, please contact the Studierendenwerk Tübingen-Hohenheim.

The data is currently unavailable, even at the Central Examinations Office. The university is working diligently to find a solution and will provide an update as soon as there is any news.

According to the Baden-Württemberg University Services Centre, no student data was accessed. No sensitive data was leaked or deleted in connection with this incident. The data will be available again once the HISinOne Campus-PoRTal has been brought back online.

It is currently not possible to record or issue current marks, not even at the Central Examinations Office. The university is working diligently to find a solution and will provide an update as soon as there is any news.

Certificates for graduates of the 2026 summer semester will be handed out at the graduation ceremony on 23 October. It is not currently possible to issue new certificates.

It is not currently possible to submit such applications via the Campus-PoRTal.

A request for a leave of absence from your studies can, for the time being, be submitted via email to the Admissions Office using a PDF form. You can obtain the form from the StudentServiceCentre.

An application for de-registration can, for the time being, be submitted in the form of a PDF form by email to the StudentServiceCentre. You can also obtain the form from the StudentServiceCentre.

If your CampusCaRT is lost or damaged, you can apply for a new card at the StudentServiceCentre, where a replacement will be issued. At present, CampusCaRTs cannot be issued to newly enrolled students.

Connections to the institutions managed by the HSZ-BW, and therefore also to Reutlingen University, are currently blocked. As soon as it has been established that the HSZ-BW’s IT infrastructure poses no risk, the connections will be gradually re-established. It is not yet possible to say when this will happen.